Please share your opinion and knowledge in the comments, thanks!
To evaluate the best technology and channels to enable end-users to feedback about the UX
Background
The Open Hospital user base is typically offline and tech-unaware, it very rare that they want to reach out and report a bug, an issue, or any comment.
Nevertheless, it is acceptable to suppose behind them a system administrator “admin” user that is able to collect users feedback and reach out the developers.
At the moment the only available channel is the community (Slack, GitHub, Jira) and Contact Form on the official website www.open-hospital.org, where we typically receive request of general information and installation support.
Relevant data
Whenever the amount of support requests can be low or high, the point to consider is “who” will handle the such requests and the details provided could be very poor or totally lacking of useful info to handle the problem reported (in other words, poorly documented Jira’s issues)
Options considered
Option 1: | Option 2: | |
|---|---|---|
Description | Jira Issue collectors | Jira Service Desk + Issue collectors |
Pros and cons |
|
|
Estimated cost | LOW | MEDIUM |
Integrated with Jira
Feedback from end-users go directly to backlog as new issuesAction items
- To test Option 1 (integration with Jira) Tsognong FidèleAlessandro Domanico
- To test Option 2 (Service Desk project) Tsognong FidèleAlessandro Domanico