Page Comparison

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To evaluate the best technology and channels to enable end-users to feedback about the UX

Background

The Open Hospital user base is typically offline and tech-unaware, it very rare that they want to reach out and report a bug, an issue, or any comment.

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Whenever the amount of support requests can be low or high, the point to consider is “who” will handle the such requests and the details provided could be very poor or totally lacking of useful info to handle the problem reported (in other words, poorly documented Jira’s issues)

Options considered

	Option 1:	Option 2:
Description	Jira Issue collectors	Jira Service Desk + Issue collectors
Pros and cons	Integrated with Jira Embeddable in the UI and the Website

It opens to spam

Feedback from end-users go directly to backlog as new issues	Integrated with Jira Embeddable in the UI and the Website Issues can be triaged Requires a separate Jira project
Estimated cost	Status colour Green title LOW	Status colour Yellow title Medium

Action items

•  To test Option 1 (integration with Jira) Tsognong FidèleAlessandro Domanico
•  To test Option 2 (Service Desk project) Tsognong FidèleAlessandro Domanico

Outcome